Quality management

​Ya­mada Trans­la­tion Bu­reau has been cer­ti­fied for in­ter­na­tional qual­ity man­age­ment sys­tem (QMS) stan­dard ISO9001 since De­cem­ber 17, 2013.
Based on our ro­bust QMS, we are con­stantly im­prov­ing our ser­vice qual­ity and rais­ing lev­els of cus­tomer sat­is­fac­tion.​

FS 602218 /ISO 9001

Quality control measures
We have put quality control measures in place as follows to upgrade our services.

​Applying translation and proofreading checklists
​Be­fore re­turn­ing trans­lated and proof­read doc­u­ments to cus­tomers, staff mem­bers care­fully check them against com­pre­hen­sive stan­dard­ized check­lists to be sure that they meet our high qual­ity cri­te­ria. We also work to im­prove doc­u­ment qual­ity.

Employing carefully selected and specialized translators​
Our translators are highly experienced and have developed specialized knowledge to meet unique vocabulary and other requirements. Translators must demonstrate their capabilities by passing tests before registering with us.

Evaluating translators
Our trans­la­tors are reg­u­larly eval­u­ated and in­for­ma­tion on them is shared com­pany-wide to en­sure that the best and most knowl­edge­able trans­la­tors are as­signed to each and every job.

Holding in-house and outside seminars
We hold in­ter­nal sem­i­nars fea­tur­ing lec­tures by in­dus­try ex­perts and take part in out­side sem­i­nars to gain up­date fur­ther spe­cial­ized knowl­edge.
Surveying customer satisfaction
​We survey customers to hear their opinions directly so that we can improve translation quality and other services.

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