Company policy

Our Company
We are very con­cerned about whether our cus­tomers are sat­is­fied with our ser­vices.  It is im­por­tant to us, as a ser­vice provider, be­cause it brings sig­nif­i­cance to our work and, at the same time, it af­fects our sur­vival in this busi­ness.   To help achieve this, we implement our pledges, prac­tices, and pol­icy.

Our Pledges
We be­lieve that cus­tomers out­sourc­ing busi­ness processes look for speed, cost,  and ex­per­tise in ser­vices.  We are do­ing our best to ad­dress them.  From qual­ity trans­la­tion to strict ob­ser­vance of due dates, in­tended use of doc­u­ments, and doc­u­ment file type, we give our ut­most con­sid­er­a­tion to your pri­or­i­ties when do­ing our job.  It is nat­ural that your ex­pec­ta­tions are high in this global com­pe­ti­tion, but we promise to pro­vide you our best ser­vices.

Our Practices
We have been mak­ing every ef­fort to im­prove the ex­per­tise of staff mem­bers and to build a team of se­lected com­pa­nies and in­di­vid­u­als. 
Since our in­cep­tion in 1967, our team of trans­la­tors, ed­i­tors, DTP op­er­a­tors, and the com­pa­nies we are in close con­tact with has ex­panded ex­ten­sively and glob­ally es­pe­cially in the last 20 years.   Such a global net­work is es­sen­tial for a com­pany that pro­vides types of ser­vices di­rectly re­lated to com­mu­ni­ca­tion among dif­fer­ent cul­tures. 
As to the ex­per­tise of our staff mem­bers, we pro­vide reg­u­lar train­ing so that our ser­vices to our cus­tomers are as good as they can be and up to date. 
With our in­fra­struc­ture em­ploy­ing the lat­est soft­ware and our of­fices in Tokyo, Os­aka, and Nagoya all con­nected by VPN, we both safe­guard in­for­ma­tion and pro­vide op­ti­mum ef­fec­tive­ness and ef­fi­ciency.  We con­tin­u­ously put every ef­fort into im­prov­ing our work­place to keep our speed, cost, and ex­per­tise up to date.

Our Policy
We pro­vide ser­vices that our cus­tomers are happy and sat­is­fied with.  We carry out our every­day ac­tiv­i­ties with this in mind.  We be­lieve this is the way to gain job sat­is­fac­tion while we grow and pros­per. 
It is cru­cial for us to be trusted by cus­tomers if we are to grow and to pros­per.  To win the trust of cus­tomers, cus­tomers must be happy and sat­is­fied with our ser­vices.  Our ap­proach to at­tain this is to strictly ob­serve our pledges and prac­tices. 
We know that each and every sat­is­fac­tion of our cus­tomer is a build­ing block of their trust in us, and at the same time, their sat­is­fac­tion gives us our sat­is­fac­tion as a ser­vice provider.